Refund and Cancellation Policy
At DigitalIndians, we are committed to transparency, fairness, and customer satisfaction. This Refund and Cancellation Policy explains the rules, procedures, and refund eligibility criteria applicable to our website development, SEO, AEO, business profile creation, and business growth services. Before purchasing any service, customers are encouraged to review this policy carefully to understand their rights, responsibilities, and available remedies.
This DigitalIndians Refund Policy has been created to maintain trust, protect customer interests, and ensure that all service engagements are governed by clear and documented guidelines.
Our Commitment to Customer Satisfaction
Since 2012, DigitalIndians has helped businesses strengthen their online presence through website development, search engine optimization, answer engine optimization, business profile management, and visibility enhancement services. Our commitment extends beyond service delivery to ensuring fair treatment of every customer through transparent cancellation procedures and refund policies.
Customers are encouraged to review our Terms and Conditions and Privacy Policy to better understand the policies governing our services and customer relationships.
Services Covered Under This Policy
This Refund and Cancellation Policy applies to various DigitalIndians services including business profile creation, website development, SEO campaigns, AEO campaigns, digital marketing services, and business growth solutions.
Business Profile Creation Services
Business listing creation, profile enhancement, profile verification, listing optimization, and business visibility services.
Website Development Services
Business websites, mini websites, landing pages, web-card development, content integration, and website customization projects.
SEO Services
Local SEO, technical SEO, on-page SEO, keyword optimization, search visibility improvement, and ranking enhancement campaigns.
AEO Services
Answer Engine Optimization, AI Search Optimization, Conversational Search Optimization, AI-ready content development, and AI Visibility Services.
Business Growth Services
Integrated business growth solutions combining website development, SEO, AEO, business listing optimization, and lead generation support. Learn more about these services on our Website SEO AEO Services page.
Cancellation Policy
Before Service Starts
Customers may submit a Service Cancellation Request before any project work, consultation, optimization, development, content creation, or implementation activities have begun. Such requests may qualify for a refund review.
After Service Starts
Once service execution has commenced, cancellation requests will be reviewed based on project progress, resources utilized, deliverables completed, and third-party expenses incurred.
Subscription Cancellation
Customers using recurring services must submit cancellation requests before the next billing cycle. Charges already incurred may not be refundable.
Refund Eligibility Criteria
Every refund request is reviewed individually based on service type, project status, contractual obligations, and completed deliverables.
Eligible Refund Situations
- Service has not yet started.
- Duplicate payment was made.
- Billing or payment processing errors occurred.
- Service delivery becomes impossible due to operational limitations.
Partial Refund Situations
- Initial consultation has been completed.
- Website development work has partially progressed.
- SEO or AEO implementation activities have already started.
- Third-party costs have been incurred.
Non-Refundable Services
- Completed website development projects.
- Delivered digital assets and content.
- Domain registration fees.
- Web hosting fees.
- Advertising spend and paid campaigns.
- Third-party software subscriptions.
- Completed SEO audits and consulting services.
Website Development Cancellation Terms
Our Website Development Refund Policy is based on project completion status. Refund requests received before development begins may qualify for review. Once design, development, customization, testing, or deployment activities have commenced, refunds may be limited or unavailable depending on completed work.
Business Profile Creation Refund Rules
The Business Profile Cancellation Policy applies to listing creation, profile optimization, verification services, indexing support, and visibility enhancement activities. Refunds may not be available after profile activation, verification, or publication has been completed.
SEO and AEO Service Refund Terms
Our SEO Service Refund Policy and AEO Service Refund Policy acknowledge that search visibility and rankings are influenced by multiple factors including competition, website quality, content quality, algorithm changes, and customer participation. Once optimization work begins, these services are generally non-refundable except where covered under documented guarantee programs.
Customers can learn more about ranking methodologies through our Google Ranking Strategy page.
90–120 Day Ranking Guarantee Refund Terms
Certain qualifying service packages include a Website Ranking Guarantee and Business Growth Guarantee Refund subject to documented terms and compliance requirements.
Conditions for Eligibility
- Required information must be submitted on time.
- Recommended website improvements must be approved.
- No unauthorized SEO activities should interfere with campaigns.
- The website must remain accessible and operational.
- Customer cooperation must be maintained throughout the service period.
Required Client Responsibilities
Customers are expected to provide timely approvals, requested information, content materials, and required access credentials necessary for project execution.
Verification Process
DigitalIndians will review campaign reports, project activities, performance data, and compliance records before determining refund eligibility under any guarantee-related claim. Full details are available on our Guaranteed Business Growth page.
How to Submit a Refund Request
Customers requesting refunds should provide:
- Order or invoice number
- Customer contact details
- Service purchased
- Payment proof
- Reason for refund request
- Supporting documentation
Refund requests may be submitted through our Contact Us section.
Verification and Approval Process
Step 1: Request Submission
Customer submits a formal refund request.
Step 2: Verification
Our team reviews project status, invoices, completed work, and supporting documentation.
Step 3: Approval Decision
Eligibility is determined according to this Refund and Cancellation Policy.
Step 4: Refund Processing
Approved refunds are processed through the original payment method whenever possible.
Refund Processing Timeline
- Initial review: 3–7 business days
- Verification process: 5–10 business days
- Approved refund processing: 7–14 business days
Actual timelines may vary depending on banks, payment gateways, and transaction methods.
Required Documents
- Payment receipt
- Invoice copy
- Service agreement details
- Communication records
- Supporting verification documents if required
Dispute Resolution
If a customer disagrees with a refund decision, they may request a secondary review by providing additional supporting information. DigitalIndians aims to resolve disputes fairly, transparently, and professionally.
Contact Information
For questions regarding refunds, cancellations, service eligibility, or policy interpretation, please contact the DigitalIndians support team through the Contact Us section.
Frequently Asked Questions
What is DigitalIndians refund policy?
The DigitalIndians Refund Policy explains refund eligibility, cancellation procedures, verification requirements, and refund processing timelines.
How do I request a refund from DigitalIndians?
Submit a refund request through the Contact Us section along with payment proof, service details, and supporting documentation.
Can I cancel my DigitalIndians service?
Yes. Service cancellation eligibility depends on the type of service and project completion status.
What services are eligible for refunds?
Services that have not yet commenced or involve billing errors may qualify for refund consideration.
How long does DigitalIndians take to process refunds?
Approved refunds are generally processed within 7–14 business days after verification.
Is there a money back guarantee for SEO services?
Selected packages may include a Money Back Guarantee Policy subject to specific eligibility conditions and documented requirements.
Can I get a refund for website development services?
Refund availability depends on project progress, completed milestones, and resources utilized.
What happens if my business does not rank on Google?
Where applicable, guarantee-based packages may qualify for review under documented ranking guarantee provisions.
How can I cancel a DigitalIndians subscription?
Subscription cancellations should be submitted before the next billing cycle to avoid renewal charges.
Does DigitalIndians provide a full refund?
Full refunds may be available in situations where services have not commenced or payment errors have occurred.