Refund and Cancellation Policy
We understand that plans can change. Our refund and cancellation policy is designed to be fair and transparent for all our users.
Our Refund and Cancellation Policy
We strive to provide the best service possible. Here's our comprehensive policy regarding refunds and cancellations.
Refund Eligibility
Refunds are available under the following conditions:
- Request made within 7 days of purchase
- Service has not been delivered or activated
- Technical issues preventing service usage
- Duplicate payments or billing errors
Cancellation Policy
You can cancel your service:
- Anytime before service activation
- Within 24 hours of purchase for full refund
- Monthly subscriptions can be cancelled anytime
- Annual plans have a 30-day cancellation window
Refund Process
To request a refund:
- Contact our support team
- Provide your order/transaction details
- Explain the reason for refund request
- Wait for approval (usually 2-3 business days)
Refund Timeline
Processing times:
- Credit Card: 5-7 business days
- Debit Card: 3-5 business days
- UPI/Digital Wallets: 1-2 business days
- Bank Transfer: 3-7 business days
Non-Refundable Items
The following are not eligible for refunds:
- Completed digital services
- Customized solutions already delivered
- Services used for more than 30 days
- Promotional or discounted services
Contact Support
Need help with refunds or cancellations?
Email: support@digitalindians.in
Phone: +91 8481889577
Hours: Mon-Fri, 9 AM - 6 PM IST
Important Notice
This refund and cancellation policy is subject to change. We will notify users of any significant changes via email or platform notifications. For the most current version of our policy, please check this page regularly.
If you have any questions about our refund and cancellation policy, please don't hesitate to contact our support team.